B2B Fraud Products
Research and Design for Optimizing Fraud Detection and Reporting
UX/UI Design - B2B
Project Overview
Mastercard’s suite of fraud detection products were clunky and hard to use. Our reimagined the customer experience for baking customers and internal product performance dashboards.
Project Outcomes
Improved user experience, making it easier for Mastercard banking partners to report Fraud.
Project Goals
Short term: Improve efficiency of existing tools
Long term: Develop long term vision and roadmap to streamline suite of products
My Role
I was the sole Senior UX Designer for 3 B2B products and collaborated with the Lead Designer to define scope and design direction. I developed journey maps, UI’s and conducted user research.
Background
The UX of the fraud product ecosystem had not been updated in many years, leading to a very outdated UX that was hard to use and easy to make mistakes.
Challenges
Reimagining a complex system who’s UX had not been updated for over 10 years
Working asynchronously with a global team of engineers
Design
Workflows
Understanding the full transactional work flow was important to developing the best UX.
Future State User Journey
Along with maintaining the system, our team explored the ideal future state for the product.
UI’s
Below are a few examples of key screens in the user experience.
